Frequently Asked Questions
What exactly am I buying?
When you purchase a theme, you’ll receive a Shopify theme file along with a step-by-step PDF installation guide. This gives you everything you need to install and customize the theme yourself — no coding required.
What if I have questions after purchase?
I'm always happy to help! If you have any questions or need assistance, feel free to email me at info@evablissdigital.com — I’ll get back to you as soon as possible.
What happens after I purchase a Shopify theme?
After your purchase, you’ll receive an email with your download files.
Please download and extract (unzip) the first file. Inside, you’ll find several files depending on your purchase — such as an installation guide and the Shopify_Theme.zip file.
IMPORTANT:
✔ If you purchased the 'Theme Only' or 'Theme + Installation Service' option:
After unzipping the first file, you’ll see a file named Shopify_Theme_xxx.zip.
Do not unzip this file — it must stay in .zip format so you can upload it to Shopify.
✔ If you purchased the 'Theme + Installation Service' option:
Open the file named Shopify_Theme_Installation.pdf (after unzipping), and fill out the questionnaire.
I’ll take care of the rest!
You can use the other files later, after I’ve set up the demo version of your website.
Can I customize the theme myself?
Absolutely. My themes are designed for non-coders and are fully customizable through the Shopify editor. You can change colors, images, text, and more.
Can I request custom changes or a full custom website?
Yes, I offer custom website design services as well. If you need a fully personalized Shopify store or want to modify a template, just reach out to discuss the details.
Do I need a Shopify subscription to use the theme?
Yes, you'll need at least a Shopify Basic plan to upload and use the theme on your store.
Is this a one-time payment or a subscription?
All of my themes are sold as a one-time purchase — no recurring fees. You get licence to use this Shopify theme for 1 website.
Are your themes mobile-friendly?
Yes! Every theme is fully responsive and mobile-friendly, designed to look great and function smoothly on all devices.
What’s included with the theme?
You’ll get the complete theme layout, and the PDF installation guide. Demo images and banners shown in previews are for presentation, but I provide Canva templates so you can easily customize and download them.
Do you offer installation services?
Yes! If you'd rather not install the theme yourself, I offer a professional installation service. I’ll handle everything and make sure your store looks like the demo. You can contact me to book the service or check the installation listing in the shop.
Will my store look exactly like the demo?
Yes — if you follow the guide and use the provided templates, your store will closely match the demo. You can also personalize it with your own brand elements.
Can I use the theme for more than one store?
Each purchase includes a single-store license. If you'd like to use the theme on multiple stores, please purchase an additional license.
What’s your refund policy?
Due to the digital nature of the product, all sales are final and non-refundable. However, I’m committed to helping you get the most out of your theme — just reach out if you need support!